Welcome to Utility Services
Here you’ll find information on setting up water, sewer, and garbage services. You can also find fee schedules and pickup information. Need to pay your bill? Use the button below to pay online quickly and securely.New Utility Service
Step 1: Complete the Utility Service Application
Download the application form or pick up a copy at City Hall.
Service Application PDF
Step 2: Submit Required Documents
Bring your completed form and a photo ID.
Step 3: Pay Deposit & Service Fee
Meter deposit: $200.00 • Service fee: $10.00.
CASH, CHECK, OR MONEY ORDER ONLY
Step 4: Service Activation
Utilities are typically activated within 1 business day after deposit and paperwork are received.
Billing and Payment Information
Billing & Payment
Due Date
Bills are due on the 15th of each month.
Late Fee
A 10% late fee will be applied if payment is not received by the due date.
Service Disconnection
If the bill is unpaid by the 25th, service will be disconnected. Service will only be restored after the unpaid balance and reconnection fee are paid in full.
Payment Methods
Online Payments
Acceptable via credit card or ACH only. Credit card payments are subject to a 3% processing fee.
In-Person Payments
Check, cash, or money order may be paid during normal business hours.
Night Drop
Payments may also be placed in the night drop located near the front door.
Fees and Deposits
Fees & Deposits
Meter Deposits
Residential: $200
Commercial: $300
Service Fees
$10 service fee required for all new accounts; also applies for service address changes
Reconnect Fee
$50 – applies to any reconnects due to non-payment
Returned Check Fee
$25 – applies to any returned checks
Monthly Rates
Monthly water rates
| Category | Base Charge | Usage Charge |
|---|---|---|
| Residential (inside city) | $28.45 | $2.00 per 1,000 gal |
| Residential (outside city) | $49.00 | $2.00 per 1,000 gal |
| Commercial (inside city) | $43.80 | $2.00 per 1,000 gal |
| Commercial (outside city) | $74.60 | $2.00 per 1,000 gal |
Monthly sewer rates
| Category | Base | Usage Charge |
|---|---|---|
| Residential (inside city) | $23.60 | $3.40 per 1,000 gal |
| Commercial (inside city) | $43.80 | $6.80 per 1,000 gal |
Monthly garbage rates
| Category | Monthly Charge |
|---|---|
| Residential Cart (inside city) | $18.00 + tax |
| Commercial Cart (inside city) | $23.00 + tax |
| Outside of City Limits | $23.54 + tax |
Tap Fees
Water tap fees
The fee for making taps and furnishing and installing meters and boxes id determined from the following schedule.
*DOES NOT INCLUDE BORE FEE IF NEEDED
| City Limits | Connection Size | Price |
|---|---|---|
| Inside City | 5/8" | $1,500.00 |
| Inside City | 1" | $2,500.00 |
| Inside City | 2" | $3,500.00 |
| Outside City | 5/8" | $1,750.00 |
| Outside City | 1" | $2,650.00 |
| Outside City | 2" | $3,600.00 |
Sewer Tap Fees
Sewer tap fees are assessed on a case-by-case basis. While the average cost is approximately $1,500, the final fee is determined by the Director of Public Works based on individual site requirements.
Garbage Service Information
Any business or residence within the city limits of New Waverly must go through city hall for garbage and sewer service. No trash or dumpster service outside of the city’s contractor may operate within the city limits.
Trash collection is provided by Live Oak Environmental.
⚠️ Please Note: If you contact Live Oak Environmental directly, they may not be able to assist you. It is best to contact the City of New Waverly directly, as we manage all sanitation services through a municipal contract.
🗓 Service Day: TUESDAY
Please place your cart at the curb by 6:00 AM
- Dumpsters are emptied on Tuesday/Friday – for 2x a week service.
- Tuesdays -for 1x a week pick up.
➕ Additional Service
Need extra carts or a dumpster?
Please call City Hall for information on additional service options.
🚫 Unacceptable Items
The following items cannot be placed in your regular weekly trash or monthly bulk pickup: